At WKD we realise better than any other supplier that no matter what business you look at things cannot always go completely smoothly. We also realise that a good reputation is not based upon always getting it right but rather it is the way in which issues are handled which really makes the difference between a happy client and one who is delighted.
Since our very first trained dog we have offered a six month back up service completely free of charge (subject to a few criteria) to ensure that if things aren’t going perfectly with your new dog we will be there to help in quickly and efficiently.
On the odd occasion that one of our clients is experiencing difficulties with one of our dogs we are ready to act over the telephone, through videos or in person – we are not concerned with the hours spent travelling, the time away from the business or anything else, our sole concern is based around the happiness of you and your new dog.
Because of our huge amount of experience early all of the remedial issues we have are dealt with very quickly over the telephone, in some cases we may send the owner a video or two in order to help iron our handling issues and sometimes, if the steps already taken haven’t had the desired effect on of our trainers will come to visit you and your dog at your home for no charge whatsoever.
Why do we offer this industry leading guarantee?
Because we believe that we are the best at what we do and are happy to put our money where our mouths are – if you need our help, we will be there, completely free of charge to get you and your new dog back on the right path. Another benefit of this unique back up service is that it ensures that we are pushed to continually improve our service because there is a real cost attributed each and every time we have to leave site to visit a client. Our striving for never ending improvement has gotten us to where we are today and we are continually adjusting our practices based upon the real results we have experienced the month before.
If you are a WKD client and have one of our dogs we don’t want you to feel like you are pestering us if things aren’t going perfectly or you are experiencing any teething problems – we get a lot of insight from the small amounts of remedial work we do with our clients and dogs and welcome the opportunity to make help if and when you may require it.
24 hour Support options
In an effort to further enhance our service we are working hard to develop online training and educational resources for owners of our WKD trained dogs. Starting from before handover and continuing right throughout your dogs life we want to be by your side. We have great success already but we want to make it even better. For new and old clients alike, as soon as we roll out our online service we will make you aware so that everyone can benefit.