Returns, Refunds, Payment & Shipping Policy

• How To Return An Item To WKD

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@mattheww68.sg-host.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
   WKD Trained Dogs LTD
   FAO Kathy Darley
   Returns Department
   Brookhouse Farm
   Yarnfield Lane
   Stone
   Staffordshire
   ST15 0NF
3. Include in your package a signed letter stating the reason for your return and the original receipt.

• Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee. All items are subject to a 10% restocking fee, this will be deducted from your refund.
We also do not refund the original shipping and handling that you paid on the order.

• Exchanges

If your item is in like new condition, you may exchange your item for a different size. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment, Credit Card (Visa, Master Card, JCB, Maestro).
Credit Card Charges. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

• Exchanges

If your item is in like new condition, you may exchange your item for a different size. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

• Carriers

We use the following carriers to deliver our orders:
Royal Mail
DPD
Hermes
Yodel
Parcel Force

• Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.

• Shipping Rates

There is a flat rate charged for the shipping of your order. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

• Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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